Privacy Policy

1. Who We Are

AGS Tree Services is a family-owned tree care company based in Louisiana, operating across Louisiana, Houston TX, and Monroe LA. We provide professional tree removal, trimming, pruning, stump grinding, crane-assisted removal, hazard assessment, storm cleanup, and 24/7 emergency tree services.

Business name: AGS Tree Services
Owner: Alfredo Guilamo
Email: agstreeservices@agstree.com
Service regions: Louisiana · Houston TX · Monroe LA

2. Information We Collect

Information you provide directly

When you fill out our contact form, call us, or send a message via WhatsApp, we may collect:

• Your name
• Phone number
• Email address
• Property address or service location
• Description of the tree service you need

Information collected automatically

When you visit our website, standard web technologies may collect:

• Browser type and version
• Pages visited and time spent
• Referring website (how you found us)
• General geographic location (city/region level, not precise)
• Device type (mobile, desktop, tablet)

This data is collected through analytics tools (such as Google Analytics, if installed) and standard server logs. It is used in aggregate to understand how visitors use our site and to improve our content.

3. How We Use Your Information

We use the information you provide only for the following purposes:

• To respond to your inquiry or estimate request
• To schedule and confirm tree service appointments
• To provide quotes and follow up on open estimates
• To send service-related communications (appointment confirmations, invoice delivery)
• To improve our website and services based on usage patterns

We do not use your contact information for unsolicited marketing, cold outreach, or third-party advertising. We do not sell, rent, or trade your personal information to any third party.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit a website.

Types of cookies we may use

• Essential cookies: Required for the website to function. They do not collect personal information.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is anonymized and aggregated.
• Advertising cookies: If we run paid advertising (Google Ads, Meta Ads), these platforms may place cookies on our pages to measure ad performance.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Third-Party Services

We may use the following third-party services that have their own privacy policies:

• Google Analytics — Website usage analytics. Google Privacy Policy
• Google Ads — Paid advertising platform. Google Privacy Policy
• Meta (Facebook/Instagram) Ads — Social advertising. Meta Privacy Policy
• WhatsApp — Customer communication. WhatsApp Privacy Policy
• Google Fonts — Typography. Font files are loaded from Google servers.
• Formspree / EmailJS — Contact form processing (if enabled).

We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies directly.

6. Data Storage and Security

Contact form submissions and inquiry information may be stored in our email system and/or a customer relationship management (CRM) tool. We take reasonable precautions to protect your information from unauthorized access, including:

• Using HTTPS encryption on our website
• Limiting access to customer data to authorized team members only
• Storing contact records securely and not sharing them externally

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. How Long We Keep Your Data

We retain customer inquiry and contact information for as long as it is relevant to providing tree services and maintaining our business records. Specifically:

• Unbooked inquiry records: retained for up to 12 months
• Customer service records: retained for up to 5 years for billing and warranty purposes
• Analytics data: retained per the policies of the analytics provider (typically 26 months for Google Analytics)

You may request deletion of your personal data at any time by contacting us (see Section 9).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate personal data
• Right to deletion: Request deletion of your personal data (“right to be forgotten”)
• Right to opt out: Opt out of any marketing communications at any time
• Right to data portability: Request your data in a portable format

To exercise any of these rights, contact us using the information in Section 9. We will respond within 30 days.

California residents (CCPA): You have the right to know what personal information is collected, the right to delete it, and the right to opt out of sale (we do not sell data). Contact us to exercise these rights.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page.

Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

11. External Links

Our website may contain links to external websites (such as Google, Meta, or industry organizations). We are not responsible for the content or privacy practices of those sites. This Privacy Policy applies only to the AGS Tree Services website.